Shipping & Tracking

All items in AnnaWigs.com are currently FREE SHIPPING to US, Canada, Australia, UK and most of the Western European countries. If you're from the other countries and regions not mentioned above, please mail service@annawigs.com for more information. Thanks for your cooperation.

1. Please leave your phone number when you place your order which is needed for safe delivery

2. We can ship to any P.O boxes and APO/FPO address .but it takes more than 7-10 working days ,very slow. So we suggest you provide a physical address.

3. We do NOT have overnight shipping.

4. We ship all items stamped as "Gift" or "Sample" and written of low product value,so most customers can't be charged a custom fee by your local Customs government.But sometimes several countries such as Canada,Germany,South Africa ,Brazil would charge some taxes which are not avoided .We will submit all documents to help you go through the Customs.And sometimes our deliver partnership may write “ Synthetic Wigs” on the shipping invoice to avoid the high tariff, but all our full lace wigs are 100% human hair guaranteed, so please ignore the information.

 Orders Production Time :

1.In Stock Orders Production Time:

a. Usually takes 1-3 working days to process before shipped out,

b. Affordable wigs take 5-7 working days to make before shipped out.

c.The density of in stock full lace wigs and lace front wigs is normal 130% , if you choose 150% thick density , it will take 3-5 working days to make and 5-7 working days to make 180% extra thick density 

2. Custom Orders Production Time:

Normal custom order: 30 working days

Rush custom order: 15 working days 

(Please contact our customer service before you place rush order and extra charge $25 will be paid for it)

When your wig has been shipped, a notification will be sent to the email address you provided.

The tracking number will be attached in the email.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at service@annawigs.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s too late for our team to cancel your order, you can return your order to us once you’ve received it. For more information on how to return your order click here. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.

Delivered But Not Received

All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Package Tracking :

We share a strategic cooperation relationship with the the world's popular express company UPS.Fedex and DHL. You can track your package on the website

UPS: http://www.ups.com/

Fedex: http://www.fedex.com/

DHL: http://www.dhl.com