Customer Help

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What’s your return & exchange policy?

If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please see our guideline below for details.

To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 30 days after delivery.

Check more details of our return policy.

Are AnnaWigs Hair Systems made of 100% human hair?

Normally, most of our hair pieces are made of 100% human hair (including Indian human hair, Chinese hair and European hair), chemical treatment or non-chemical treatment and even virgin hair are all available. For less percent gray colors, the synthetic fiber will be a better choice. We also accept custom order with 100% synthetic fiber, so it can be depend on your requirements.

Why does the straight human hair product turn out slightly wavy after washing?

Sometimes, our straight human hair products may have some beautiful waves after washing and this only because all of our human hair products are made of 100% natural human hair. All hair is sourced from a variety of Asian countries in some of which people there are born with naturally wavy hair. To ensure the best hair quality, our factory chooses not to process the wavy hair into silky straight chemically but leave it in a natural wave instead. If you prefer straight hair, we highly recommend you to straighten it a little bit.

Where does your hair come from?

All of our products are ethically sourced a variety of Asian countries and sustainably made. And all our products are produced in China.

We only choose to work with companies where workers are satisfied and happy to be a part of the team. AnnaWigs facilities employ working-age staff (mostly middle-age women and men) who get a proper salary, normal working hours, weekends off, and holiday leave.

Transparency is very important to us as a company. Therefore, please feel free to contact our customer service at if you have any questions about our products.

What are the shorter hairs on the topper?

Firstly, the shorter hairs on your topper are not damaged hair or breakage, they are called the “hair return” which is necessary in the wig production process.

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Have questions about your order, or a general enquiry?