Est. 2017 | Customer-Centric Care
Easy Returns
At Annawigs, your confidence is our mission. We know that finding the perfect color match and the right texture is a personal journey, and we want you to feel absolutely certain about your choice.
Order Cancellation
Before Shipment: Submit the form below or contact service@annawigs.com immediately for a full cancellation and refund.
After Shipment: Orders cannot be canceled once shipped. Please receive the package and initiate our standard return process.
Original Condition Required
To ensure hygiene and quality for all, items must be in Original Boutique Conditionto qualify for a return or exchange:
- Uncut (Lace & hair intact)
- Unwashed & Undyed
- Unworn (Try-ons are fine!)
- Original Tags & Packaging
Exchanges (Finding "The One")
We'll help you find your perfect match without the stress.
Frequency Restocking Fee US Return Label1st Exchange FREEFREE (Prepaid)2nd Exchange +15% FeeFREE (Prepaid)
Refunds
*The 15% restocking fee covers the professional sanitization and inspection required to maintain our high hygiene standards.
Easy 3-Step Return Process
- Reach Out: Email us at [Insert Email] within 15 days. Our experts are here to help if you just need a styling tip instead!
- Ship it Back: Once our team approves the request, send the item back in its original box.
- Quick Refund: After we inspect the item, we’ll notify you immediately. Your refund will be processed back to your original payment method within 3-5 business days.
